About

For 20 years Pici &Pici Inc has offered a results driven methodology with proven ROI covering the complete sales cycle. This unique program significantly improves closing ratios escalating sales, empowers communication, increases saves and first call retentions, improves customer satisfaction, enhances team efficiency, reduces turnover, and creates focus and direction for ongoing growth with maximum productivity. Training may be administered on-site, in boot camps or in one-on-one coaching.

Co-authoring the books Sell Naked on the Phone and the soon to be released Sell Naked in Person, Joe and Dawn Pici provide a one-two punch for helping companies accomplish more with the staff they have in place. The quintessential  element in this methodology is the live telephone contact training which boasts a proven 80-92% success rate for gaining appointments on the phone as well as a proven track record for increasing saves and improving first call retentions. ROI is ‘in the bag’ as participants are coached on ‘hot’ calls to their contacts during training.

Pici & Pici provides and unbeatable system based upon training in the skills to develop rapport. Rapport is the key to influence.  Rapport is the deepest relationship that can be attained in the business process. Our research shows that up to 85% of your client base will give you loyal, repeat business if they begin trusting and liking the individual who represents your company, be they in person or on the phone. This is the essence of rapport. Dawn and Joe Pici are masters at training CSR’s and sales professionals to treat each customer as a person, not a policy or process.
Contact us today if you are looking to:

Create new business.
Gain customer loyalty and on going referrals.
Maximize team productivity.
Improve customer satisfaction.
Increase saves and first call retentions.
Build rapport.
Decrease turnover.
Gain a fool proof system to close even the most skeptical buyer.
Create value proposition that get your ‘foot in the door’.
Find your customers ‘hot buttons’.
Empower your telephone skills while creating new business as you train.

“I wanted to take the time to let you know how much you’ve positively effected our floor. From the moment you left I had a number of employees rave on how much it helped them. It seems daily now we are discussing behavioral styles and what we did to turn someone who was upset into someone who is thankful. I think your style made it easy for them to want to listen and understand which I appreciate more than you know. I am constantly monitoring our success and have found that even my challenged employees seem to be more effectively communicating with the most difficult clients. Basically we’ve saved more cancels than ever before in the month of March and look forward to even better results in the coming quarter.  I have challenged them to raise our retention to levels we’ve never achieved…yet…and they seem to believe they will. I’ll certainly let you know how it pans out! Sincerely,

Rich DeSena
CEO
Progressive Debt Relief

JOE PICI
BOLD, UNSHAKABLE, FOCUSED
Sales Strategist, Executive Coach, Author, Trainer

Joe Pici is a strategist for top sales professionals and a coach specializing in results driven sales training through Rapport Mastery℠. Since 1992 he has functioned as a catalyst for sales teams and individuals, helping them sharpen their skills for creating appointments and closing sales through his live phone call workshops. Joe and Dawn have created a methodology for results driven training programs that assist individuals and organizations in accomplishing more through Rapport Mastery℠. Rapport Mastery℠ sales training is an extremely strong skill builder which is straightforward and easy to apply.

COO and co-founder of Pici & Pici Inc., Joe is also co-author and the
intellectual resource behind the books Sell Naked on the Phone and Sell Naked in Person. Joe has expanded this knowledge and coaching expertise into a comprehensive, turn-key system for success in sales by the same name. The Rapport Mastery℠ for Sales and Sell Naked…Successfully! sales boot camp are relentlessly on-target, packed with the culmination of his years of experience in:

• Reaching decision makers and booking appointments
• Closing more sales
• Securing repeat business and customer loyalty
• Empowered communication
• Creating focus and direction for on-going growth

DAWN PICI
VIBRANT, INSIGHTFUL, INSPIRING
Business Strategist, Trainer, Speaker, Author

Dawn Pici is a business strategist specializing in the area of Interaction Dynamics through Rapport Mastery℠. She has developed programs that will increase efficiency, encourage mutual respect and improve communication in your team while reducing conflict in the workplace.

• Escalate sales
• Attract and retain valued employees
• Improve customer loyalty
• Enhance team efficiency

Listen, laugh and learn with Dawn and enjoy her signature keynotes or empowerment training workshops. The techniques she imparts are simple to understand and easy to apply.

As co-author of the books Fueled by Greatness, Sell Naked on the Phone, and Sell Naked in Person, Dawn is also the intellectual resource behind Rapport Mastery℠ in the Office. Although best known for her work with corporations, Dawn works with faith based and non-profit organizations helping them to attract and retain valued volunteers.