Improving First Call Resolution Treat the customer as a person, not a process. “This call may be monitored for quality assurance.” Believe it or not, all this information does go somewhere. Information such as how many times an individual has to call to solve their problem, the average handle time, and even the effectiveness of …
Rapport and Listening
Build rapport through effective listening to increase sales, improve communication and enhance team performance. Rapport is developed when we learn to ‘stop the noise in our heads’ and focus on whole person listening. Take 1 minute and view Dawn Pici’s listening success tip.
Critical Sales Strategies I learned from Newt
From the series : What I learned about sales from the presidential race. Lesson #3 Be Pithy and Persistent. Want to observe sales in its purest form? Scrutinize the handling of candidates in our presidential elections. For a moment, put aside your political ideologies and think of candidates as the ‘product’ that is being sold …
Sales Lessons from Rick Santorum
From the series: What I learned about sales from the presidential campaign. Lesson #2 NOTHING REPLACES PERSONAL CONTACT FOR BUILDING RAPPORT. Regardless of the ultimate outcome, Rick Santorum has proved one thing. You can go from obscurity to notoriety quickly thru one-on-one, personal interaction. Want to observe sales in its purest …
It’s never too late to start doing the right thing.
A Chinese proverb states “The best time to plant a tree – 20 years ago. The next best time – today.” 2012 can be a great year for you. Each of us can make 2012 a better year both personally and professionally as long as we embrace the truth that it’s never too late to …
Tips to increase produtivity in 2012 by Joe Pici
Joe Pici shares tips from his Crystal Clear Clarity Coaching Program to help your success in 2012.
Will Your Business BOOM or BUST in 2012?
“It was the best of times. It was the worst of times.”, is the compelling opener to A TALE OF TWO CITIES by Charles Dickens. Is the current economy creating the ‘best of times’ for your business or are you experiencing a dramatic downturn? There is no doubt that many have lost jobs, GNP is …
