“This to us is PRICELESS!!! We have gotten results, which in our case has resulted in increased market share.”

Kimberly Gravley Haynie - Director of Sales Hilton

Top 10 Behaviors for Revolutionizing Call Center Effectiveness

Improving First Call Resolution Treat the customer as a person, not a process. “This call may be monitored for quality assurance.” Believe it or not, all this information does go somewhere. Information such as how many times an individual has to call to solve their problem, the average handle time, and even the effectiveness of …

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Rapport and Listening

Build rapport through effective listening to increase sales, improve communication and enhance team performance. Rapport is developed when we learn to ‘stop the noise in our heads’ and focus on whole person listening. Take 1 minute and view  Dawn Pici’s listening success tip.

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Did you ever wonder why there is a T in the word LISTENING?

Listen for success! Dawn shares a quick and easy tip for active listening. Sell Naked…Successfully! 3 Day Intensive Sales Boot Camp April 16-18, 2012 in Orlando, FL  TOTAL EXPOSURE 3 Day Intensive Speakers Boot Camp April 19-21, 2012 in  Orlando, FL Behavioral Studies Institute – Earn your DISC Certification April 27-28, 2012 in Orlando, FL

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Critical Sales Strategies I learned from Newt

From the series : What I learned about sales from the presidential race. Lesson #3 Be Pithy and Persistent. Want to observe sales in its purest form?  Scrutinize the handling of candidates in our presidential elections. For a moment, put aside your political ideologies and think of candidates as the ‘product’ that is being sold …

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Sales Lessons from Rick Santorum

        From the series:  What I learned about sales from the presidential campaign. Lesson #2 NOTHING REPLACES PERSONAL CONTACT FOR BUILDING RAPPORT. Regardless of the ultimate outcome, Rick Santorum has proved one thing. You can go from obscurity to notoriety quickly thru one-on-one, personal interaction. Want to observe sales in its purest …

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What I Learned About Sales from Presidential Campaigns: Lesson #1 Smiles Sell

What presidential races taught me about sales. Lesson #1 The winning smile is really the WINNING SMILE. Want to observe sales in its purest form? Want to learn from triumphs and mistakes? Scrutinize the handling of candidates in our presidential elections. For a moment, put aside your political ideologies and think of candidates as the …

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Keynoting vs. Training ~ Tips for Your Social Media Strategy

Want to captivate new clients and make more money in the speaking industry this year? Tired of Speaking for Peanuts TIP #52 ~ Creating an Industry Specific SM Strategy Attracting your target market involves a SM strategy aimed at the benefits, results and solutions specific to the prospective client. Therefore consider:  Are you a keynoter …

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It’s never too late to start doing the right thing.

A Chinese proverb states “The best time to plant a tree – 20 years ago. The next best time – today.” 2012 can be a great year for you. Each of us can make 2012 a better year both personally and professionally as long as we embrace the truth that it’s never too late to …

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Tips to increase produtivity in 2012 by Joe Pici

Joe Pici shares tips from his Crystal Clear Clarity Coaching Program to help your success in 2012.

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Will Your Business BOOM or BUST in 2012?

“It was the best of times. It was the worst of times.”, is the compelling opener to A TALE OF TWO CITIES by Charles Dickens. Is the current economy creating the ‘best of times’ for your business or are you experiencing a dramatic downturn? There is no doubt that many have lost jobs, GNP is …

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