Corporate sales and performance management training customized to the needs of your organization, staff and the customers they serve are Joe and Dawn Pici’s specialty.
Is you company or team functioning at maximum productivity? Watch as Joe Pici helps you to discover how to improve performance.
“I wanted to take the time to let you know how much you’ve positively effected our floor. From the moment you left I had a number of employees rave on how much it helped them. I think your style made it easy for them to want to listen and understand which I appreciate more than you know. I am constantly monitoring our success and have found that even my challenged employees seem to be more effectively communicating with the most difficult clients. Basically we’ve saved more cancels than ever before in the month of March and look forward to even better results in the coming quarter.” Sincerely, Rich DeSena CEO Progressive Debt Relief
Hear what others have to say about their corporate training.
For 20 years Pici &Pici Inc has offered a results driven methodology with proven ROI covering the complete sales cycle. This unique program significantly improves closing ratios escalating sales, empowers communication, increases saves and first call retentions, improves customer satisfaction, enhances team efficiency, reduces turnover, and creates focus and direction for ongoing growth with maximum productivity. Training may be administered on-site, in boot camps or in one-on-one coaching.
Co-authors of the books Sell Naked on the Phone and the soon to be released Sell Naked in Person, the Pici’s provide a one-two punch for helping companies accomplish more with the staff they have in place. The quintessential element in this methodology is the live telephone contact training which boasts a proven 80-92% success rate for gaining appointments on the phone as well as a proven track record for increasing saves and improving first call retentions. ROI is ‘in the bag’ as participants are coached on ‘hot’ calls to their contacts during training.
Pici & Pici provides and unbeatable system based upon training in the skills to develop rapport. Rapport is the key to influence. Rapport is the deepest relationship that can be attained in the business process. Our research shows that up to 85% of your client base will give you loyal, repeat business if they begin trusting and liking the individual who represents your company, be they in person or on the phone. This is the essence of rapport. Dawn and Joe Pici are masters at training CSR’s and sales professionals to treat each customer as a person, not a policy or process.
Contact us today if you are looking to:
Create new business.
Gain customer loyalty and on going referrals.
Maximize team productivity.
Improve customer satisfaction.
Increase saves and first call retentions.
Gain a fool proof system to close even the most skeptical buyer.
Create value proposition that get your ‘foot in the door’.
Find your customers ‘hot buttons’.
Empower your telephone skills while creating new business as you train.
What is Rapport?
Rapport is the deepest level of relationship between two individuals in business which involves sharing common ground and is established when harmony and accord have been reached between both parties. This does not mean the individuals involved agree on every issue, it means they have attained a mutual respect for each other’s opinions.
Rapport Mastery℠ involves changing the game from being the adversary of your customer to becoming their greatest advocate. An individual who has acquired Rapport Mastery℠ is no longer functioning in opposition to their customer, but is on the customers ʻsideʼ.
Consider this: The normal salesman-customer relationship is an adversarial one. The customer walks on to the lot to purchase a car. He/she assumes the salesperson approaching them with the big toothy grin is out to rip them off, put them into a car they donʼt like at a price they cannot afford. The salesperson on the other hand is preoccupied with his/her own interests. He/she needs the sale to create income and wants to get this done as quickly as possible to facilitate getting on to the next customer. Each assumes they will be dickering over the price, options available, etc.
What is Rapport Mastery℠?
Rapport Mastery℠ is the possession of skills and the genuine desire to develop relationships of mutual trust and emotional affinity. The operative words here are genuine desire. There is no place in Rapport Mastery℠ for surface level ʻtricksʼ such as mimicking behaviors for the sake of manipulating unsuspecting people. Rapport Mastery℠ works best when adopted as a life style. It is to be used as a way of dealing with people and doing business at all times, not merely to manipulate others with surface techniques or to be saved until there is a glaring problem. Rapport Mastery℠ involves personal transparency as well as enthusiasm for the success of others. Helping a client find a solution to a problem or need may be involved in seeing anotherʼs success become a reality