Rapport Mastery For The Office

Are Employee/Management Issues Driving Your Costs Through the Roof?

Accomplish More with the Staff You Have in Place!

We help companies cut costs and increase productivity by minimizing stress in the work place created by fragmented leadership teams who are struggling with communication issues and turf wars.

We specialize in performance management and conflict resolution training solutions.

• Improve Your Operational Efficiency
• Decrease Employee Turnover
• Improve Employee Morale
• Enhance Customer Loyalty

Pici & Pici will provide state of the art training, on-site.

Attract and Retain Quality Employees!

According to the fourth annual Ethics & Workplace Survey from consultants Deloitte, 34 % of employed Americans plan to look for a new job as the economy picks up, with half of these (48%) citing a loss of trust in their employer as the main reason for wanting to leave.

Leverage our expertise.

Boost employee productivity and retention.

Each year the average company loses 20-50% of its employee base.”
– Bain & Company

Replacing a lost employee costs 150% of that personʼs annual salary.”
– Columbia University

65% –The percentage of companies that are more concerned about the retention of critical-skill and top-performing employees now than they were before the economic crisis hit. This percentage is growing.

We understand the business and workforce issues you face. The current climate has many companies thinking, “How does our corporate culture move from fear and cynicism caused by the recession toward the optimism needed for success?”

Organizations that step up and boost their retention strategies will come out ahead, increasing productivity, profitability and employee loyalty.”
Melissa Elliott, Franchise Owner of Express Personnel Services in Hammond, the North Shore and New Orleans.

Quite often an employee is hired for their expertise. In order for your organization to fully benefit from that talent, you need to ensure that they are fully equipped with practical communication and relationship skills.

Leverage our expertise as business strategists and human behavior specialists to improve your bottom line by boosting your employee productivity and retention with our customized programs.

1. Improve Your Operational Efficiency

We help companies cut costs and increase productivity by minimizing stress in the work place created by fragmented leadership teams who are struggling with communication issues and turf wars. We specialize in conflict resolution.

We will help you:

• Lower management time spent on handling employee conflict;
• Minimize destructive turf issues that cost companies millions each year as management scrambles for power;
• Train staff in negotiating strategies for resolving differences;
• Improve manager/employee relations through increased understanding and enhanced communication skills.

One recent study showed that 50 percent of the typical employeeʼs job satisfaction is determined by the quality of his/her relationship with the manager. We teach skills essential for holding your team together and helping them function as a ʻwell oiled machineʼ.

2. Decrease Employee Turnover

Too often top employees leave. Good replacements are hard to find and expensive to train. Employee turnover is costing money and hurting operations while youʼre the one under pressure to fix things…Understanding the cause of employee turnover is the first step in being able to control and manage the most costly problem to organizations.

Using an example from the health care industry, Cigna (2000) calculated that the cost of replacing 288 employees per year (in a hospital with 200 beds employing 1200 persons with a turnover rate of 2% per month) was $2,888,295.52 when all sources of costs were analyzed.

We help companies reduce employee turnover by helping them engineer an environment that encourages employee growth and builds a culture of trust.

• Selecting appropriate feedback for praise and recognition.
• Ways to confront non-compliance that create minimum or no conflict.
• Power words to connect with each personality style.

Doctors and patients alike say that when they communicate well, healing goes better, and it can even make a difference between life and death.
Communication skills and high patient-satisfaction scores can give hospitals a competitive edge as well as reduce malpractice claims.”
Elizabeth Weise
USA TODAY, Dec 6, 2010

3. Improve Employee Morale

Low employee morale costs corporations trillions each year and results in declining productivity, job-related injuries, absenteeism and turnover.

The January 24, 2001 issue of the Wall Street Journal reported “…labor turnover is one of the most significant causes of declining productivity and sagging morale.”

We help companies accomplish more with the staff that is currently in place.

We Reduce Conflict in the workplace which drives a Decrease in Turnover.
The Decrease in Turnover drives an Increase in Employee Morale.
Heightened Employee Moral drives a greater number of Engaged Employees.

The findings of the “Working in America: What Employees Want” survey, conducted by Harris Interactive(R) and sponsored by Kronos(R) Incorporated (Nasdaq: KRON), found that in today’s knowledge economy many organizations still do not recognize the link between their workforce and business performance. The study found that only 36 percent of employed adults work for organizations that invest in programs or activities that create a satisfied workforce. Yet, of the more than 1,000 U.S. employed adults surveyed, more than 80 percent responded that these programs were important to them.

The National Center on the Educational Quality of the Workforce (EQW) found on an average, a 10 percent increase in workforce education level led to an 8.6 percent gain in total productivity. On the other hand a 10 percent increase in the value of equipment only increased productivity 3.4 percent.

4. Enhance Customer Loyalty

• Engaged Employees drive Client Loyalty.
• Client Loyalty drives Sustainable Growth.
• Sustainable Growth drives Real Profit Increase!

Let us help you develop engaged employees who will, in turn, delight your clientele.

Recent accounting research suggests that customer satisfaction measures are leading indicators of financial performance (e.g., Ittner and Larcker 1998; Banker et al. 2000).

In fact, many argue that customer satisfaction and loyalty are among the most important indicators of long-term financial performance (Kaplan and Norton 1992, 1996, 2001 ; Jones and Sasser 1995; Heskett et al. 2003; Reichheld 1993, 2001).

Good customer service rests on three pillars: the right employees, sound practices, and training,” wrote George Paajanen in Discount Store News.

Communication talks. In 1995, the Boeing Company suffered its second-longest walkout ever when the Machinists Union led a 69-day strike. Boeing lost hundreds of millions of dollars and experienced big customer service headaches when they missed the delivery dates on 36 planes. Boeing’s President, Frank Shrontz, later acknowledged the strike was a result of management’s failure to communicate with the workforce about their concerns. UPS provides another example where they lost over $700 million in revenues and customer trust when UPS failed to communicate with their workforce.

Pici and Pici offers full and half day on-site training sessions.
We’re willing to make your agenda, our agenda.
Your yardstick, not ours, is how we measure results.
To contact us